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FAQ

Who sources your products?

We've been on a taste-testing journey here at Free Bar, swirling, sniffing, and sipping our way through a grand total of 200+ non-alcoholic delights. And let me tell you, it's been a fun ride! We’ve done the homework so you don’t have to – curating a lineup of the most fabulous, trend-setting choices that we believe will absolutely tickle your taste buds.

So, if you’re ready to dive into the avant-garde world of non-alc wonders, we're here to guide you through it, every sip of the way. Cheers to the best in taste and health!

Do you do custom orders?

Got a specific non-alcoholic gem you’re hunting for? Or maybe you’re eager to discover a new, tantalizing alternative? We’ve got you! Reach out to us anytime – we’re here to help you navigate our trendy selections or find that perfect sip just right for your taste. Let’s make your drink dreams come true, together! Just hit up our Contact Us page, and let’s chat!

Why do some of your products say 0.5% alcohol?

Did you know that beverages with 0.5% ABV are officially in the non-alcoholic zone? Yep, that's right! Our bodies are amazing at handling that tiny splash of alcohol, zapping it quicker than you can say "Cheers!" This means you can enjoy that fab drink without any of the effects of alcohol, keeping it light, lively, and on-point with your health-conscious vibe. So, go ahead, explore those trendy, almost-alcoholic sips with confidence and stay fabulously hydrated!

Shipping questions

When will I receive my package?

After you've picked out your latest non-alcoholic faves, we'll zip a shipping notification your way via email within 3 blissfully short business days.

Want to keep an eye on your goodies as they journey to your doorstep? No sweat! You can follow along with your order's adventure using the link we send over, or simply by logging into your account for all the deets.

We're all about keeping things breezy and transparent - it's like tracking the latest trends, but instead, you're tracking your soon-to-arrive treasures. Get ready to raise your glass to simplicity and excitement, wrapped up in one!

What happens if my package doesn't arrive within the estimated time?

If your eagerly awaited package seems to be taking the scenic route (you know, longer than we all expected) or if that status is stubbornly sticking to 'In Transit', don't you worry! We're here on standby, ready to spring into action.

All you gotta do is drop us a line through our Contact Us page. We're all about diving deep to sort it out, making sure your non-alcoholic treasures are back on track and heading straight to your door, where they belong.

What if my package is damaged in transit?

If it lands on your doorstep looking less than perfect, don't worry, we’ve got your back. Just snap a few photos of the damage and grab your order number.

Then, hit us up through our Contact Us page. We’ll dive into solving this faster than you can pour a non-alc mojito! Let’s get your order sorted, so you can get back to sipping on the good stuff, stress-free!

What if my package says it was delivered but has not actually arrived?

If you're checking your doorstep but that package is playing a magic trick on you (marked as 'delivered' but nowhere to be found), don't stress! Reach out to us through the Contact Us page and let’s unravel this mystery together.

We'll put on our detective hats and look into it for you. While we're talking solutions, just a heads up that a free replacement isn't a given, but we're committed to making things right.

Returns questions

What to do if I want a return?

Here's the scoop on making a return - because we totally get it, sometimes things just don't work out. No worries! You've got a cool 14 days from the moment your goodies land at your doorstep to decide if you and your items are a perfect match.

Now, to keep it all smooth, make sure whatever you're returning is just how you got it, untouched and unloved (we know, it's tough!). Don't forget to have your receipt or proof of purchase handy - it's like the golden ticket to returns.


Ready to roll? Great! Contact Us to get things moving. Once approved, we'll send you the return label details. Please note, you will have to pay for return shipping. And because we're all about making your life easier, once we give your return the thumbs up, you'll get the return shipping label and all the deets on how to send your package back to us.

Just remember, make sure you holler at us before sending anything back, or it's like sending a message in a bottle out to sea - we might not get it!

Do you have any exception or non-returnable items?

We're all about keeping things fresh and fabulous, but there are just a few things we gotta keep on the no-fly zone for returns - that's our sale items, any bottles or containers that have already been opened (we know, once you pop, you just can't stop, but we gotta draw the line somewhere), and those ever-so-gift-able gift cards.

What do I do if I want to make an exchange?

If you've got your eye on a new flavour or a shiny new item that’s more your vibe, here's the pro tip: zip that current item back to us, and as soon as we give you the green light on your return, you can snag the new one. Just make a fresh purchase, and you're all set to dive into the latest and greatest we've got to offer.

What to do if you're looking for a refund?

As soon as your return sails back to our dock and we've given it a once-over, you'll be the first to know whether it's thumbs-up on the refund.

And if it's all systems go, we'll hit the magic button to zip that refund straight back to your original payment method faster than you can say "Cheers!" 🚀 Give us up to 10 business days to make it rain (back in your account, that is).

Now, remember, the pathway from our place to your bank or card can sometimes be a bit leisurely so give them a little nudge if you don't see your refund posthaste. They’re doing their best, we're sure!

However, if the calendar's flipped more than 15 business days since we gave the green light on your return and your account's still playing hide and seek with your refund, let's chat! Drop us a line at Contact Us. We're here to uncork any hold-ups and keep the good vibes flowing!

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Have questions? Get in touch with us at any time.